This presentation addresses preventing, mitigating, and managing conflicts between clinicians and surrogate decision-makers. Topics include conflicts with surrogates related to life-sustaining treatment decisions; conflicts related to surrogate requests or demands; and conflicts related to surrogate behaviors.
Audio Only (MP3)
Windows Media Video
Prevention and Management of Disruptive Behavior Level II (This course is located on the VA Learning Management System (TMS), which is only available to employees and some contractors of the federal government. Log in to TMS and search for course by title.)
Violence Prevention in Health Care Facilities (VA website)